FAQ's

What types of properties do you clean?

• We clean a variety of properties including residential homes, apartments, office buildings, and commercial spaces. We also offer specialized services for post-renovation cleanups, move-in/move-out cleaning, and general touch-up cleaning.

2. Do you provide cleaning supplies and equipment?

• Yes, we bring all the necessary cleaning supplies and equipment needed for the job. If you have specific product preferences or requests, feel free to let us know in advance.

3. How do I schedule a cleaning service?

• You can easily schedule a cleaning service through our website by using the Book a Service button, or you can contact us directly via phone or email to discuss your needs.

4. How much notice do I need to give for booking a cleaning service?

• We recommend giving at least 24 hours' notice for most services. However, if you need last-minute cleaning, feel free to reach out, and we'll do our best to accommodate you.

5. Do I need to be present during the cleaning?

• No, you do not need to be present during the cleaning. We can arrange access to the property, and you can trust our team to complete the job efficiently and securely.

6. What happens if I need to cancel or reschedule my appointment?

• We ask for a 24-hour notice if you need to cancel or reschedule. This helps us manage our schedule and offer availability to other clients.

7. Are your cleaning services insured?

• Yes, we are fully insured. Our team is trained to handle all cleaning tasks with care, and we take responsibility for any incidents that may occur during the service.

8. Do you offer regular cleaning services or one-time cleanings?

• We offer both one-time cleaning services as well as regular cleaning options, including weekly, bi-weekly, or monthly cleaning schedules.

9. How do you determine the price for cleaning?

• The price is typically based on the size of the property, the type of cleaning required, and the condition of the space. You can use our Quote Calculator to get an estimate or contact us for a detailed quote.

10. What should I do before the cleaning crew arrives?

• We recommend tidying up personal items and making sure that the cleaning crew has easy access to the areas they need to clean. If there are specific instructions or delicate items, please inform us beforehand.

11. Do you clean carpets or upholstery?

• Yes, we offer carpet and upholstery cleaning services as part of our offerings. This can be requested as an add-on when booking your service.

12. What if I am not satisfied with the cleaning?

• Your satisfaction is important to us! If you're not happy with the service, please contact us within 24 hours, and we’ll come back to address any issues at no additional cost.

13. Are your cleaners background checked?

• Yes, all of our cleaning staff undergo thorough background checks to ensure the safety and security of your property.

14. How do you ensure quality and consistency in your cleaning?

• Our team follows detailed checklists for each service and we regularly train our staff to ensure high standards of cleanliness. We also encourage feedback from our clients to ensure continuous improvement.

15. Do you offer any special deals or promotions?

• Yes, we offer seasonal promotions and special deals for new customers. Please check our Promotions page or subscribe to our newsletter for the latest offers.